Frequently Asked Questions (FAQs)
Answers to the most commonly asked questions about Pulse Coaching Institute
I am getting an error ‘There is some error while fetching data. Please try again!’
This is a temporary connectivity issue caused by a network-level block between your Internet Service Provider (ISP) and our servers. It is not a fault with your device or your account, and it typically resolves on its own.
Recommended steps:
1. Wait for auto-resolution. These blocks are usually temporary and clear automatically within a few hours to a couple of days.
2. Switch to mobile data. Disconnect from WiFi and access the app via your mobile network — this bypasses the block in most cases.
3. Connect through a different network. Joining an alternate WiFi network (a different connection or hotspot) routes your traffic through a different path and generally restores access.
4. Use a VPN. Connecting through a VPN assigns you a different IP address, allowing the app to load normally even on your current WiFi.
What is the difference between OTS and SPOT
OTS is a scheduled test where we share the schedule with you at the beginning, detailing the subject, topic, and date of the test. In contrast, SPOT is a different type of test. With SPOT, you have the flexibility to choose when and on what subject, topic you want to give the test.
For instance, if you’ve prepared a topic, say Anatomy Upper limb, by studying pulse lectures and pulse study materials, you can use SPOT to assess your knowledge on that specific subject and topic. To do this, you can open the Pulse app, select Anatomy, then upper limb, and a test will begin on Anatomy upper limb. You can select multiple subjects and multiple topics at a time.
In case I join late, what will happen to all the classes and tests that I have missed until today?
In case you join late, you will be provided with all the classes and tests (offline or online) that have been conducted so far from Day-1, so you won’t be missing out on anything.
My account has been temporarily suspended and I have received an email with the subject line ‘Profile Inactive’. What do I do?
Your profile gets suspended if there is a violation of any of the terms of service, more specifically if you have taken any screenshots anywhere while accessing the app. Please note that taking screenshots is a serious violation and may lead to permanent suspension of your account.
In case your account has been suspended due to this, you are requested to raise an issue on our WhatsApp number (7439-20-1568) with the following message ‘I have taken screenshots and thereby violated terms of service and for that my account has been temporarily suspended. I promise not to take any screenshots ever again in the future or else I understand that my account may get permanently suspended’. Your account will be reactivated once we have received this message.
How long does it take for the recording of a class to get uploaded to the app?
If you are preparing for AIAPGET, it usually takes 4-5 days for the recording to get uploaded, because it needs to be edited, and rendered before the final lecture is uploaded. Hence you are requested to be patient and not call/text us regarding this. It is our responsibility to get you all the lectures conducted on time. At the most it may take 7 days (1 week) for a lecture to get uploaded, hence if a lecture doesn’t get uploaded by 7 days after it has been conducted, you may call/text us regarding the same.
Does SPOT include both Homeopathy and Allied subjects?
Yes. You will get a list of both Homeopathy and Allied subjects under SPOT.
How can I fill the Pulse registration form?
If you have inquired on WhatsApp, you must have received a registration form too (if not received, ask for it). The form is a Microsoft word document. You may directly open the form on Microsoft Word app, or WPS Office app, and edit it, attaching your photo and signature.
Alternatively, you can even take a printout of the form, and fill it out by writing, then click a clear image of the form and send us.
I am getting an error ‘Login with multiple devices is not allowed. Please contact administrator’. What should I do?
Use of multiple devices to sign in from a single account is a serious violation of terms of service. Under certain conditions (like if the mobile phone breaks down, gets stolen, is replaced), the user may log in from another device, but after logging in from the other device, user is requested to continue using the new device thereon. Frequent logins from multiple devices may lead to revoked access and may also result in permanent cancellation of the subscription of the user. In case you are facing this issue, you are requested to raise an issue on our WhatsApp number (7439-20-1568) with the following message ‘I have tried logging in from multiple devices and for that my account has been temporarily suspended. I promise not to use multiple devices again in future or else I understand that my account may get permanently blocked’. Your account will be reactivated once we have received this message.
I had appeared in an Online Test (OTS/NET) recently, but now that test has disappeared from the list. Where do I find that test again?
Once the window period for the test is over, the test automatically disappears from the list. The test will reappear in the list once it has been set to re-attempt mode (which happens after the ranks on that test had been generated) which usually takes about 3-4 days. You will be able to re-attempt that test once it has been re-opened.
Can I change my device and access Pulse App from another device?
Sure you can. For this, you need to log out from the older device and log in on the new device. However, you can do this for a limited number of times only. If the system detects frequent change of devices, it may block your ID and this may also lead to permanent cancellation of your registration.
Please note that use of multiple devices to sign from a single account is a serious violation. Under certain conditions (like if the mobile phone breaks down, gets stolen, is replaced), the user may log in from another device, but after logging in from the other device, user is requested to continue using the updated device thereon. Frequent logins from multiple devices may lead to revoked access and may also result in permanent cancellation of the subscription of the user.
I am getting ‘Invalid authentication or Session expire’ message. What does this mean?
You will get this message when our system detects multiple logins from the same ID, means you have tried logging in on multiple devices. To resolve this, please log out of all the devices and log in on a single device.
Why the OTS and Class schedule in AIAPGET does not match?
For AIAPGET preparation, the OTS and Classes have their own separate schedules. They may or may not match because OTS tests are pre-scheduled, and class schedules depend on the availability of teachers. But that shouldn’t be a problem because you can reattempt OTS test as many times you wish. For e.g. suppose you have Anatomy test now, and Anatomy classes haven’t started yet, what you do is attempt the test now with whatever preparation you have on Anatomy and get your score and Rank on that. Later, when Anatomy class gets conducted, and you are fully prepared with Anatomy, reattempt the Anatomy OTS and compare your scores.
How many times the recorded lectures can be watched?
The recorded lectures can be viewed for unlimited number of times.
What is the validity of the recorded videos?
AIAPGET Preparation – If you are preparing for AIAPGET, your recorded video lectures will be valid until the AIAPGET exam.
UPSC/PSC Preparation – Your recorded video lectures will be valid for 1 year from your date of joining.
How long will it take for the study materials to reach my address?
In case you have registered for the Offline Study Materials, it usually takes 15-20 working days to reach you. But this may vary based on various factors like your address, the postal services in your area etc.
Can I pay the course fee in instalments?
The Course fee must be paid all at once. We do not have any system of installations for now.
Can I log in from multiple devices?
Use of multiple devices to sign from a single account is a serious violation. Under certain conditions (like if the mobile phone breaks down, gets stolen, is replaced), the user may log in from another device, but after logging in from the other device, user is requested to continue using the updated device thereon. Frequent logins from multiple devices may lead to revoked access and may also result in permanent cancellation of the subscription of the user.
What is the duration of the session?
For AIAPGET Preparation the duration of the session is until the AIAPGET exam.
Can I download the recorded lectures on my phone?
No, the recorded lectures are not downloadable. Though, you can watch it for as many times as you wish.
How many centers do you have?
Classroom classes are held only at Kolkata, West Bengal center. For distant students we have a variety of online courses.
How can I clarify my doubts?
Your doubt-resolution options depend on the format you’re enrolled in:
- Classroom students — Clarify your doubts directly with the concerned teacher in the classroom.
- Live Online students — Interact with the teacher right after the class ends to get all your doubts resolved.
- Recorded Lectures, Study Materials & Online Test students — Use the Query section in the Pulse app. Tap Raise New Query, select the relevant subject, and type in your doubts. Our team will respond to your query directly within the app.
Doubt Resolution — Premium Exclusive
Premium Doubt Resolution is available to students enrolled in the Pulse Premium Course.
Premium members get priority access to faculty through three additional channels:
Priority In-App Responses — Raise a query in the Pulse app and get faster, prioritized responses from faculty.
WhatsApp — A dedicated number to send your doubts anytime, resolved on top priority.
Live Sessions — Regular Zoom sessions with subject faculty for direct, one-on-one interaction.
Will I be able to download the e-Study Materials on my phone?
You can access Pulse e-Study Materials from within the app but will not be able to download it. In case you want hard copies of the study materials, you will need to register for the Offline Study Materials course and it will be couriered to your address in booklet form.
How can I prepare for UPSC/PSC/HMO exams?
For UPSC/PSC/HMO exam preparations, you can find recorded lectures, study materials (offline or online) and UPS/PSC Test series. You may find these courses mentioned in the brochure. You may also find the fee for these courses in the fee structure file. Since different state PSC exams get conducted at different times, your validity will be for 1 year from your date of joining. Also, you will be provided with all the lectures and tests at once so that you can prepare according to your own schedule and according to your state exam date.
Moreover, if you are preparing for AIAPGET, and also want to prepare for UPSC/State PSC etc. parallelly, the classes, study materials and even tests at Pulse will prepare you for any competitive exam in homoeopathy including UPSC (Hom), and State PSC. So in this case you do not require to join UPSC/PSC/HMO preparation separately.
The difference between the two is that in UPSC/PSC/HMO preparation, you will be provided with everything from Day 1 (lectures, tests) and in AIAPGET preparation, lectures, tests will be uploaded as the class gets conducted.
What is the validity of my course?
AIAPGET Preparation – If you are preparing for AIAPGET, your courses will be valid until the AIAPGET exam. In case you join late, your validity will still be until the AIAPGET exam. For example, if you join 2 months before the AIAPGET exam date, your validity will be until the AIAPGET exam (2 months in this case), but we will provide you with everything from Day 1 of the session (the classes that you have missed, the tests you have missed, basically everything), hence you will be treated the same as the student who has joined the session from the start (Day-1).
UPSC/PSC Preparation – Your courses (lectures, tests etc.) will be valid for 1 year from your date of joining.
Is there any fixed timing to appear in OTS or can it be attempted anytime?
Any online test at Pulse has to be attempted within the window period of the test. (the window period of the test must have been informed to you already if you are a registered student). However, in case you miss any test, you can re-attempt it later on anytime, but you won’t get your Rank for it. AIR and Category ranks are provided only when you attempt the test within the window period.
If I miss a Classroom or Live class, will I get the recording of that class?
If you have registered for Lectures (AIAPGET batch), you get access to all three formats: Classroom, Live, and Recorded.
The Recorded format also serves as a convenient backup — if you happen to miss a Classroom or Live session, you can simply watch the recording of that class in the app at your own pace.
Can I download the App on my laptop?
The app is compatible only with Android and iOS. The app cannot be downloaded on a Windows operating system.
Note that running Pulse App on Windows using any crack/software is a violation of terms of service and if the system detects such behaviour it may log you out and this may lead to permanent cancellation of your account. Also, we do not provide any support in case of any error arising out of it.